Terms & Conditions

ORDERING

Although we have make all our efforts to ensure the accuracy of product descriptions, specifications and pricing,there may still be occasions where errors arise. In the event of a mistake happen, you will be contacted with a full explanation and a corrected offer. The information displayed in GearGad.com shall be only considered as the invitation but not as a confirmed offer for sale. The contract is only confirmed upon supply of goods.

Given the popularity and/or supply constraints of some of our products, GearGad may have to limit the number of products available for purchase. GearGad reserves the right to change quantities available for purchase at any time, even after you place an order.

Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.

SHIPPING AND DELIVERY

Shipping times from GearBest to your hands is usually 10-30 days as estimated. Since the actual delivery of your order can be impacted by many events beyond control once we hand over the products to couriers, GearGad will not be held liable for late deliveries. We will, however, try our best to to ensure a smooth and fast delivery.

There may be occasions when GearGad confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely fashion, GearGad will contact the customers and cancel the order and refund purchase prices in full.

We try to make the delivery process as simple as possible and we are able to send your order either to you home or to your work place. We can ship to PO Boxes via all shipping methods, except for Expedited Shipping because signatures are required upon delivery. Express shipments of this type can only be delivered to physical addresses.

Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas and the Chinese Lunar New Year, please allow extra delivery time. During those special occasions we will provide notices to reflect possible delays.

GearGad deliveries the packages from our warehouse in Hunan Province, and operates a return address in Hunan.

Customers shall provide complete and accurate shipping addresses. GearGad will not make any changes to your shipping address once the package has been shipped, and GearGad is not liable for packages lost due to incomplete or inaccurate addresses.

All orders reported as "delivered" by shipping companies are considered delivered. GearGad will not be liable for any non-delivery in this case.

EXCHANGE AND RETURNS (MONEY BACK GUARANTEE)

If when you receive your product(s), you are not completely satisfied you may return the items to us, within upto 90 days for refund. Returns will take approximately 7-10 working days for the process once the goods have arrived. The precise length depends on the payment provider used (e.g. PayPal, credit card company, etc). Items must be in their original packaging, all the original boxes must be intact and included, along with all packaging materials, manuals, blank warranty cards, plus all accessories and documents provided by the manufacturer.

You must first contact us and achieve a return code from our customer support cernter before sending any item back. Any product returned without a return code will not be refunded.

If products are altered or modified in any way then the warranty and money back guarantee become void immediately.

The money back guarantee does not cover volume/wholesale and customized orders.

We strongly recommend that you use a standard postal service to return the item to avoid customs fees. GearGad will not be responsible for items lost or damaged in transit.

The fees for shipping back to GearGad shall be paid by the customer. We are in general unable to refund you postal fees.

Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer's own expense.

For more information of money back guarantee, please check our Return & Refund policy at: https://www.geargad.com/Return-Refund

NON-RETURNABLE

Discounted or end of line products can only be returned for repair. No refunds or replacements will be made.

INCORRECT/DAMAGED GOODS

We try our best to ensure that the orders you received are in good condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us immediately.

PRODUCT DESCRIPTIONS

While we try in good faith to be as accurate as possible, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error free. From time to time there may be information on GearGad that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. If a critical specification is changed after you place an order or within seven days of delivery, you can cancel and return the order for a full refund.

PRICES

Prices and availability of items are subject to change without notice. The prices do not include import tax and duties, should your package become examined and deemed taxable by your local customs. Payment of these is the responsibility of the buyer.

PRIVACY NOTICE

Note: Newsletter subscription on the registration page checked by default.GearGad respects customer's privacy.For more information about our privacy policy,please read here: https://www.geargad.com/Privacy-Policy.

This site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any interest without express written consent from GearGad.